Last updated: 6 December 2025

1. Shipping regions

Orders are shipped from Belgium to customers within the European Union.

We generally ship to all EU countries, except where specific products or brands are excluded for certain territories due to exclusivity contracts. Any such restrictions will be indicated on the product page or at checkout.

2. Order processing

  • Orders are generally processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or Belgian public holidays are processed on the next business day.

3. Estimated delivery times

From dispatch:

  • Belgium: 1–2 business days
  • Neighbouring countries (e.g. Netherlands, Luxembourg, Germany, France): 2–4 business days
  • Other EU countries: 3–7 business days

These times are indicative; delays beyond our control may occur (e.g. peak periods, strikes, carrier disruptions).

4. Shipping methods and costs

We work with reliable carriers such as DPD, PostNL, Bpost, FedEx and DHL.

  • Shipping costs are calculated at checkout based on destination, weight and selected service.
  • We offer free standard shipping for EU orders above 200 EUR (order value after discounts, VAT included), unless otherwise specified in a promotion.

5. Tracking

Where available, you will receive a tracking link in your shipping confirmation email so you can follow your parcel online.

6. Delivery issues

If your parcel is significantly delayed, appears lost or is returned to us, contact info@ascoeurope.com with your order number.

If a parcel is returned because the address was incorrect or incomplete, or because it was not collected in time from a pick-up point, we can re-ship it after payment of additional shipping costs.

7. Damaged parcels

If the parcel is visibly damaged on delivery:

  • Note this on the carrier’s receipt where possible.
  • Take clear photos of the packaging and contents.
  • Contact info@ascoeurope.com within 7 days of delivery, including your order number and photos.

We will review the case and, if appropriate, offer a replacement or refund.

8. Contact Information

For any questions about orders, products or our policies, please contact:

K-care4U – operated by AsCo Europe BV

Email: info@ascoeurope.com

We aim to respond to enquiries within 1–2 business days.